Refund policy
Free Returns & Easy Exchanges
We want you to love your dirndl. If it’s not the perfect fit, we make returns simple and stress-free.
We offer FREE 60-day returns, which means you have 60 days after receiving your item to request a return or exchange.
Start a Free Return
To begin your return or exchange, use our easy online portal:
👉 https://www.dirndltrachtenhaus.com/a/service
Our system will guide you step-by-step and provide everything you need.
Return Eligibility
To qualify for a full refund or exchange:
- Items must be unworn, unwashed, and in original condition
- Items must have original tags attached
- Items must be free of damage, odors, or signs of wear
- Proof of purchase is required
Refunds
Once your return is received and inspected:
- Your refund will be issued to your original payment method
- Refunds are typically processed within 5 business days
Please note:
Your bank or credit card provider may take additional time to post the refund.
Exchanges (Recommended)
Need a different size or style?
We highly recommend selecting an exchange in our return portal for the fastest service and to ensure availability of your preferred item.
Questions?
We’re here to help anytime:
📧 john@dirndltrachtenhaus.com